“A little more expensive than other companies, but you get what you pay for. In this case great, helpful and funny staff who provided a great car and good service. End of contract process was slow, but gave them benefit of the doubt due to covid. Received email saying car was outside of return standards but no charges”
Mon-Thurs 09:00-16:00
Fri 09:00-13.00
Please Note. Our offices close for lunch between 12:30 and 13.30
Sat/Sun Closed
Where a Bank Holiday falls on a Monday, our offices will also be closed on the Friday prior.
Cocoon Vehicles Ltd trading as London Short-Term Cars are authorised and regulated by the Financial Conduct Authority (711074). You may check this on the Financial Services Register by visiting the FCA’s website, register.fca.org.uk or by contacting the FCA on 0800 111 6768
If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk
For complaints information when a transaction is completed online, please access the Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr
