“Having been stung by another short-term lease provider, I wasn’t too sure about using another. However, Rebecca sorted me out a car in 2020 for myself and my wife with ease, upon its return, they were clear with regards to the return conditions that the card had to be. I had damage and flet that I was going to get charged a high cost, but they were transparent and honest with me, detailing everything. Not just your average lease company”
Mon-Thurs 09:00-16:00
Fri 09:00-13.00
Please Note. Our offices close for lunch between 12:30 and 13.30
Sat/Sun Closed
Where a Bank Holiday falls on a Monday, our offices will also be closed on the Friday prior.
Cocoon Vehicles Ltd trading as London Short-Term Cars are authorised and regulated by the Financial Conduct Authority (711074). You may check this on the Financial Services Register by visiting the FCA’s website, register.fca.org.uk or by contacting the FCA on 0800 111 6768
If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk
For complaints information when a transaction is completed online, please access the Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr
