Support
Customer service
One team handles enquiries and existing customers — there's no separate call centre to be passed between.
In short
Existing customers reach us the same way as new enquiries: WhatsApp, phone on 0207 183 0340, or email at hello@londonshorttermcars.co.uk, during office hours (Monday to Friday, 09:00–15:00, closed for lunch 12:30–13:30. closed weekends.). Breakdown assistance is included on every agreement and covered separately, 24 hours a day, via the number in your vehicle pack.
What we can help with
Common requests
- Extending your agreement
- Contact us 4–6 weeks before your end date.
- Adding a driver
- Tell us and your insurer before they drive.
- Mileage query
- We'll re-quote if your actual mileage doesn't match your allowance.
- Breakdown
- 24-hour cover included — number is in your vehicle pack.
- Damage or an accident
- This is an insurance matter — contact your insurer, then us.
- End of contract collection
- We contact you first, typically 4–6 weeks out.
Next step
Can't find what you need?
Tell us what you need and when you need it. We will come back with real availability and a written quote — usually the same working day.