Frequently Asked Questions
Please see below some of the most frequent questions we get asked here at London Short Term Cars, if you can’t see the question you are looking for, please complete the enquiry form and a member of the team will be in touch.
Company FAQ
Who is London Short Term Cars?
London Short Term Cars is a trading style of Cocoon Vehicles Ltd who are based in Derbyshire.
Established in 2007, Cocoon Vehicles is a family run business who aim for an honest and upfront approach.
The biggest part of Cocoon Vehicles is their short-term vehicle leasing business, with 90% of the business focusing on this niche market.
Are you VAT registered?
Yes, London Short Term Cars is VAT registered, therefore advertised rates will require the prevailing rate adding to the rentals, unless shown as inclusive.
A VAT invoice will be issued for all rentals and fee’s that are billed in-line with the contracts.
Are you FCA registered?
Yes, we are FCA registed and supply FCA regulated documents, where applicable.
Many of our short-term contracts do not require FCA regualted documents.
You can view our permissions on the FCA register.
Are you ICO registered?
Yes, you can find our registration on the ICO under Cocoon Vehicles Ltd
Do you operate from the London Office?
Our London address is a virtual office, that we subscribe to. We do have meeting facilities available from this office, but would require all clients wishing to meet at this address to request an appointment.
We can also arrange to meet in Regus offices in London as well as other public venues.
Short-Term FAQ
Do you carry out credit checks?
Yes, London Short Term Cars use external credit reference agencies to check identification and afforadability. But even if you have got poor credit or you are a business start up, London Short Term Cars could still help. Every application is different and our underwriting team are here to help. If you do not meet the standard credit assessment alternative terms or an enhanced deposit maybe offered.
What is the Documentation Fee?
The documentation fee covers the preparation of documents, either by ourselves or one of the vehicle suppliers we may use. Behind the scenes there is a lot to arrange to before delivery is arranged and we need to cover all aspects of costings including logistics.
The documentation fee is generally charged on each and every vehicle we offer.
What is the processing fee?
The processing fee is only charged on our Car Subscription Service, this covers our administration and logistics cost for the London Area.
This is in-line with other Car Subscription services in London.
Will by Vehicle be Trackered?
Depending on the value of the vehicle and/or your credit assessment, your vehicle maybe trackered. Unfortunately these trackers are not insurance approved (dependent on vehicle) and are utilised for a number of reasons including vehicle location.
What is the initial payment?
The initial payment varies depending on which vehicle supplier our vehicle comes from. The majority of the suppliers work on 1 payment in advance, documentation charge and the equivalent to 1 payment held as a refundable deposit. Delivery charges may apply also. Terms and deposits may differ if you do not meet the requirements of the credit assessment and/or you are a non-status customer
Who will supply my Short-Term Car?
We have a number of short-term car lease providers, all of which offer different makes and models.
Will my car come with a warranty?
Yes, all of our short-term cars come with a manufacturer warranty.
Does my short-term car come with insurance?
Vehicles advertised on our website, including Car Subscriptions, do not come with insurance.
We ask you to provide fully comprehensive insurance and we ask that you inform your insurance company that this is a lease vehicle and that you are not the registered keeper.
Can I put a private plate on the car?
We only have a small number of companies that allow the placement of private plates on short-term vehicles.
These are generally vehicles with the GL reference. There will be costs associated with assigning the plate which include fee’s from the DVLA and administration charges from our suppliers.
How will you collect my payments?
We accept our initial payments by BACS, Credit and Debit Cards inc. Amex.
Further monthly payments will be taken by Direct Debit and we send out notifications on when these will be taken.
We may also ask for a credit/debit card for backup payments, should your Direct Debit fail or be cancelled.
