London Short Term Cars t/a Cocoon Vehicles Ltd are required by the Financial Conduct Authority, who regulates the financial services industry, of which Cocoon Vehicles Ltd is part, to provide you with an Initial Disclose Document (IDD) to enable you to decide, whether or not the products and services that we offer are suitable for your needs. In addition we are required to advise you on how to make a complaint should you need to do so.
WHO ARE WE?
Cocoon Vehicles Limited whose registered office is The Old Co-operative, 36 Holbrook Road, Belper, DERBYSHIRE, DE56 1PA, is a vehicle finance broker not a lender, authorised and regulated by the Financial Conduct Authority. Our Financial Conduct Authority Firm Reference Number is 711074, which can be verified by contacting the FCA on 0800 111 6768
WHAT DO WE OFFER?
We offer a range of vehicle leasing facilities through a panel of carefully selected third party lenders from whom we may receive an introductory fee or commission. We will not offer facilities outside of these lenders.
WHAT SERVICES WILL WE PROVIDE YOU WITH?
We will provide you with either comparable details of firms most appropriate to your lending requirements or general information relating to finance products. In assessing your requirements we may seek information about your personal circumstances and objectives to identify your needs. It is important that you provide us with accurate and relevant information enabling us to hone down the selection of firms offered, from which you can make your choice.
WHAT DO WE CHARGE FOR OUR SERVICES?
For Contract Hire and Leasing we generally charge a Processing Fee of £0.00 plus VAT (£0.00 inc. VAT) which is only payable at order stage, once acceptable finance has been obtained, as a contribution to the cots incurred in processing the vehicle finance agreement. Payment of the Processing Fee can be made over the telephone using a credit or debit card (American Express accepted) or by BACS Transfer. Credit Card payments (Excluding AMEX) are subject to a Credit Card Processing fee of 2.5% which is levied by the card processing company, American Express is subject to a Credit Card Processing Fee of 1.9% which is levied by American Express Merchant Services.
CONFIDENTIALITY AND DATA PROTECTION
Throughout the process of obtaining finance for your vehicle agreement we will need to collect personal information from you and pass this information onto one or more third party lenders to enable them to make a credit decision. We will not disclose your personal details outside of this group of lenders. We are able to supply a comprehensive list of lenders by request.
OTHER FINANCE FACILITIES
You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations and details of their products by researching on the high street, in the media and online.
WHAT TO DO IF YOU HAVE A COMPLAINT?
Our aim is to provide a first class service and we are committed to treating our customers fairly, however if you wish to register a complaint please contact us:
By Phone: 0330 330 9425
By Email: email@example.com
In Writing: London Short Term Cars c/o Cocoon Vehicles Limited, Cocoon House, Haydock Park Road, Derby, DE24 8HT
Our Complaints Policy and procedure is available to view on our website. If you are not satisfied with a decision taken in respect of a complaint or appeal, you may contact the BVRLA (our industry trade association) who will act as an independent arbiter, at www.bvrla.co.uk Consumer Credit customers also have the legal right to refer unresolved disputes to the Financial Ombudsman Service within six months from the date of the final decision at www.financial-ombudsman.org.uk/consumer/complaints